Shipping Policy

Atelier of Untold Stories

Last Updated: October 15, 2026

Thank you for shopping with Atelier of Untold Stories. We take care in preparing and packaging every order to ensure your items arrive safely.

Order Processing

All orders are processed within 3 to 5 business days, excluding weekends and holidays.

Processing time refers to the time needed to prepare, package, and hand your order over to the shipping carrier. It does not include delivery time.

During holidays, special promotions, or periods of high order volume, processing may take longer. We will communicate significant delays when possible.

Shipping Destinations

We currently ship throughout the United States, including Alaska, Hawaii, and eligible U.S. territories.

International shipping is not available at this time.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping destination, and available delivery options.

The final shipping charge will be displayed before you complete your purchase.

Delivery Times

Estimated delivery times depend on the shipping carrier, selected shipping service, and destination.

Delivery estimates are not guaranteed. Once an order has been shipped, delays may occur due to weather, holidays, carrier operations, or other circumstances beyond our control.

If your shipment is significantly delayed, please contact us, and we will do our best to assist you.

Order Tracking

When tracking information is available, it will be provided through your shipping confirmation email.

Please allow time for the carrier to update tracking information after receiving your package.

Damaged Items

We carefully package our products to help prevent damage during shipping.

If your order arrives damaged, please contact us within 7 days of delivery and provide:

1. Your order number.

2. A description of the damage.

3. Clear photographs of the damaged item and its packaging.

We will review the situation and work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

This reporting period does not limit any rights available under applicable law.

Lost or Missing Packages

If your package is missing or tracking indicates delivery but you have not received it, please contact us.

We will review each situation individually and assist with investigating the shipment through the shipping carrier when appropriate.

Refunds or replacements will be determined based on the circumstances and applicable consumer rights.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to correct the information before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

Contact Us

If you have any questions regarding your order or shipping, please contact Atelier of Untold Stories through the contact form on our website.

We appreciate your support and look forward to delivering a little piece of the story to your doorstep.